Products › Dialo Contact Center

Dialo Contact Center

Omnichannel contact center platform: voice, WhatsApp, email, web chat, SMS — under a unified interface for supervisors and agents. Smart routing, IVR, call recording, advanced analytics.

Dialo Contact Center

Omnichannel contact center platform: voice, WhatsApp, email, web chat, SMS — under a unified interface for supervisors and agents. Smart routing, IVR, call recording, advanced analytics.

API keys

Test/live separation, rotation and security best practices.

DLR webhooks

Signed delivery statuses for your internal systems.

Copyable examples

Curl, JSON and integration patterns prepared for technical teams.

Omnichannel

Voice, WhatsApp, SMS, email and chat in one flow.

Agent supervision

Queues, priorities, recordings and analytics.

Smart routing

Distribution by skill, urgency and SLA.

Rollout

A clear path from scoping to live

01

Map

Channels, queues, schedules and supervisor roles.

02

Integrate

Numbers, SIP, WhatsApp, SMS and CRM.

03

Operate

SLA, response time and conversation quality.

Guides

Go deeper on this topic

Next step

Our full site is coming soon

You are currently reading a short version of our presentation. Our new corporate website, with a detailed product catalogue, live pricing, API documentation, self-service portal and eSIM preview, will go live in the coming weeks. Until then, we remain available to discuss your communications project. Whether you need a proof-of-concept, pricing analysis for a specific route, or simply want to talk through your telecom challenges — get in touch.